London ENT Surgeons is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

London ENT Surgeons may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 18th May 2017.

What we collect

We collect the following information when you make an online payment:

    • name, appointment details (date, surgeon etc)
    • contact information including email address
    • billing address for payments
    • actual card details never touch our server and are stored with our payment gateway/provider STRIPE.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    • Internal record keeping.
    • We may use the information to improve our products and services.
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use analytics cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and this does not include any personally identifiable information.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

CookieTypeDurationDescription
__utmaGoogle Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to this website.
__utmbGoogle Analytics stores IP address anonamously on its servers in the US, and neither Talkin’Media or Google associate your IP address with any personally identifiable information.
__utmcThese cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.
__utmzThese cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.
comment_author_*This cookie remembers your last comment details, such as your name and email address, so that you will not have to type it again.
PHPSESSIDStandard PHP Session so the website can remember you when you jump from page to page.
wordpress_*This cookie stores WordPress authentication details.
wp-settings-*This cookie helps remember your personal preferences within WordPress.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to London ENT Surgeons 10 Independents Road, Blackheath, London SE3 9LF. . If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.